- Handle front desk operations and manage guest check-ins/check-outs smoothly.
- Greet guests, provide information, and ensure a warm and professional guest experience.
- Coordinate with internal teams to resolve guest queries and complaints promptly.
- Maintain a high level of customer satisfaction at all times (guest-first approach is must).
- Answer phone calls/messages and respond to guest requests in a timely manner.
- Update and maintain guest records/logs as per process.
- Ensure lobby/ reception area is clean, organized, and presentable.
- Support day-to-day front office operations and reporting (if applicable).
Required Skills & Qualifications
- 1-2 years of experience in front desk / reception / guest handling role.
- Excellent communication and interpersonal skills.
- Solid customer service orientation; customer satisfaction is must.
- Ability to handle guests politely, even in challenging situations.
- Basic computer skills (MS Office).
Preferred (Optional)
- Experience in hospitality/ hotel/ service industry.
- Knowledge of common hotel front office processes