We are seeking a motivated and dynamic Client Relationship Associate (RM) to join our team. The ideal candidate will be responsible for building and maintaining solid client relationships, supporting product demos, and driving offline sales and support visits. This role involves both communication and on-ground presence to ensure excellent customer experience.
Key Responsibilities:
- Conduct regular client visits (1-2 times a week) for sales meetings, product demonstrations, and support.
- Build and maintain strong, long-term customer relationships.
- Provide proactive support to clients and resolve queries efficiently.
- Collaborate with internal teams to ensure client satisfaction and service delivery.
- Maintain records of client interactions, follow-ups, and visits.
- Male candidate should be given Preference due to offline visits.
- Candidate have experience of accounts and billing.
- Renewal support
Role: Customer Success AssociateIndustry Type: Software ProductDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, Permanent
Category: Customer Success
About company
Company Introduction
Onsite is a well-funded startup, founded by alumni from IIT and ISB and backed by VC funds and some of the leading Tech Entrepreneurs of India. Onsite aims to transform the construction industry through digitization and are building a Mobile-first Project Expense and Collaboration tool for MSME Contractors. Onsite mobile application is currently in use by 100,000+ Contractors, Project Managers and Supervisors in more than 500 cities of India.