Job Title: Inbound Customer Service Agent

Location: Mangalore

Shifts: Rotational Shift including night shifts

Employment Type: Full time

Key Responsibilities:

- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
- Capture and document customer complaints in a qualified and empathetic manner, ensuring accuracy based on the issuer's protocols.
- Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
- Maintain effective call control, ensuring smooth transitions and proper call direction.

Skills Needed:

- Bachelors Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) must meet proficiency scale requirements.
- Strong customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.

Walk-in Interview Available:

Monday - Friday

10:30 AM - 3:30 AM

Location : unifyCX, Mangalore

Candidates can directly walk into our office during the above mentioned timings for an interview. Please carry your updated resume.

📌 Inbound Customer Service Advisor (Mangalore)
🏢 UnifyCX
📍 Mangalore