We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.
Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly.
Assist customers with product information, order status, delivery updates, returns, and replacements.
Ensure accurate and timely order-related communication.
Coordinate with internal teams (sales, verification, logistics) for issue resolution.
Maintain proper documentation and follow-ups on customer interactions.
Adhere to company communication standards (professional, polite, and explicit language).
- Meet defined response time and customer satisfaction benchmarks.
📌 Customer Care Executive (Jaipur)
🏢 Resources Valley
📍 Jaipur
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