WE ARE HIRING – HR & ADMINISTRATION MANAGER A Multi-Tasking Professional for HR, Recruitment, Accounts & Operations

We are looking for a responsible, proactive, and experienced HR & Administration Manager who can independently manage our complete hiring process, basic accounts, employee attrition, and day-to-day operational challenges of our telecalling team.

The ideal candidate should be capable of taking ownership of responsibilities, solving employee-related problems, maintaining discipline, and ensuring smooth business operations.

Key Responsibilities

1. End-to-End Recruitment & Hiring

- Manage the complete recruitment process, from sourcing candidates to final selection and joining.
- Hire telecallers and other staff as per business requirements.
- Conduct interviews, screen candidates, and coordinate joining formalities.
- Maintain a database of candidates and ensure timely hiring to meet business targets.
- Develop strategies to reduce hiring time and improve employee retention.

2. Employee Management & Attrition Control

- Monitor employee attendance, punctuality, performance, and discipline.
- Maintain daily, weekly, and monthly employee attrition reports.
- Identify the reasons behind employee resignations and frequent dropouts.
- Take proactive steps to reduce attrition and improve employee retention.
- Conduct exit interviews and maintain proper employee records.
- Build a positive and productive work environment.

3. Telecaller Team Problem-Solving

- Handle day-to-day issues and concerns faced by telecallers.
- Resolve employee grievances, conflicts, attendance issues, and performance-related challenges.




- Understand the reasons behind low productivity, absenteeism, and employee dissatisfaction.
- Coordinate with team leaders and management to improve team performance.
- Ensure proper communication between employees and management.
- Maintain discipline, motivation, and accountability within the telecalling team.

4. Accounts & Basic Financial Management

- Maintain daily expense records, petty cash, and office-related financial entries.
- Track employee salaries, incentives, advances, and attendance-based payroll inputs.
- Maintain records of payments, receipts, and outstanding amounts.
- Coordinate with the accountant or management for monthly financial reporting.
- Ensure proper documentation and accuracy of financial records.

5. HR Administration & Documentation

- Maintain employee files, offer letters, joining documents, and other HR records.
- Manage attendance, leave records, payroll coordination, and employee documentation.
- Establish and implement HR policies, rules, and procedures.
- Coordinate onboarding and employee induction.
- Ensure confidentiality and proper maintenance of company records.

6. Reporting & Management Coordination

- Submit regular reports on hiring, joining, absenteeism, attrition,



and employee performance.
- Identify recurring operational problems and recommend practical solutions.
- Coordinate directly with management for significant HR and operational decisions.
- Take ownership of assigned responsibilities and ensure timely completion of tasks.
- Required Skills & QualificationsPrior experience in HR, recruitment, administration, and basic accounts.
- Experience in hiring and managing telecallers or BPO/calling teams will be preferred.
- Strong communication, coordination, and problem-solving skills.
- Ability to manage multiple responsibilities independently.
- Good knowledge of MS Excel, employee reporting, and record management.
- A responsible, disciplined, result-oriented, and solution-focused attitude.

Our Ideal Candidate We are not looking for someone who only performs routine HR activities. We need a hands-on professional who can take complete ownership of hiring, employee management, attrition control, basic accounts, and telecaller-related challenges.

The candidate must be able to identify problems, find solutions, take timely action, and keep management updated on all important matters.

Position: HR & Administration Manager

Experience: Relevant experience preferred

Salary: Negotiable, based on experience and capability

Location: 3RD FLOOR,B 84,NOIDA SECTOR 2 (Nearest Metro - Noida Sector 15)

Joining: Immediate joiners preferred

Interested candidates may share their updated resume along with their current salary, expected salary, relevant experience, and notice period.

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