Role & responsibilities

- Manage day-to-day operations for assigned key customer accounts.
- Ensure adherence to customer SLAs, KPIs, SOPs, and contractual commitments.
- Coordinate with warehouse, transportation, inventory, and billing teams for smooth operations.
- Monitor operational performance including:

Order fulfillment

Inventory accuracy

Dispatch timelines

Delivery performance

Cost control

Customer Complaints and escalations

- Conduct regular customer review meetings (Daily/Weekly/Monthly).
- Analyze operational data and prepare MIS reports and dashboards.
- Identify operational gaps and implement process improvements.
- Handle customer escalations and ensure timely resolution.
- Support current customer onboarding and transition activities.
- Drive continuous improvement initiatives to enhance productivity and service quality.
- Ensure compliance with safety, quality, and company operational standards.
- Coordinate with finance teams for billing, invoicing, and payment follow-ups.




- Build strong customer relationships to support retention and business growth.

Preferred candidate profile

- Bachelors degree in Logistics, Supply Chain, or related field
- 5 to 8 years of experience in warehouse operations, preferably within in a 3PL environment.
- Strong knowledge of 3PL logistics and warehouse operations.
- Experience in client servicing and key account management.
- Good understanding of supply chain processes and transportation management.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in MS Excel, ERP/WMS/TMS systems.
- Ability to manage multiple customers and operations simultaneously.
- Strong negotiation and conflict-resolution skills.
- Leadership and team coordination capabilities.

📌 Assistant Manager - Warehouse Operations (Chennai)
🏢 Logiwiz Logistics India
📍 Chennai