Voice Process

Job Role: Customer Support Executive / Voice Process Associate

Job Description:

- Handle incoming and outgoing customer calls.
- Answer customer questions about products and services.
- Resolve customer complaints and provide suitable solutions.
- Maintain customer records and update information in the system.
- Follow company policies and meet customer satisfaction targets.
- Communicate professionally in English or the required language.
- Skills required: Valuable communication, active listening, patience, and problem-solving.
- Qualification: Usually 12th pass or any graduate, depending on the company.
- Salary: Varies by company, location, experience, and shift.
- Work type: Domestic or international voice support; rotational shifts may apply.

Non-Voice Process Job Description

Job Role: Non-Voice Process Associate / Back Office Executive

Job Description:





- Process customer information and update databases.
- Handle customer queries through email and chat.
- Perform data entry and documentation tasks.
- Verify documents and maintain accurate records.
- Follow company procedures and meet productivity targets.
- Ensure data accuracy, confidentiality, and timely completion of work.
- Skills required: Basic computer knowledge, typing, written English, attention to detail, and MS Office skills.
- Qualification: Usually 12th pass or any graduate, depending on the company.
- Salary: Varies by company, location, experience, and shift.
- Work type: Email support, chat support, data entry, and back-office operations.

📌 Customer Care Executive (Bengaluru)
🏢 Pro Recruit Technologies
📍 Bengaluru