We are looking for a proactive and communicative Telecaller for Motor Insurance Renewal to join our customer outreach team. You will be responsible for contacting existing policyholders, reminding them of upcoming motor insurance expirations, explaining renewal benefits or policy upgrades, and guiding them through the renewal process to ensure uninterrupted coverage.
Key Responsibilities
Outbound Outreach: Call existing policyholders to remind them about upcoming motor insurance policy renewal dates.
Objection Handling: Address customer concerns regarding price hikes, competing quotes, or coverage modifications to retain business.
Process Facilitation: Assist customers with online payment links, policy documentation,
and vehicle inspection scheduling (if policies have lapsed).
Database Management: Update call disposition statuses, customer details, and renewal feedback accurately in the CRM system.
Target Achievement: Meet or exceed daily calling metrics and monthly renewal conversion targets.
Requirements & Skills
Education: High school diploma / Higher Secondary or Bachelor’s degree in any discipline.
Experience: 6months –2 years of experience in telecalling, outbound sales, or customer support (experience in general insurance or motor renewals is a strong plus).
Communication: Transparent, polite, and persuasive verbal communication skills in the primary local language and basic English.
Technical Skills: Basic computer proficiency and familiarity with CRM software or Excel data entry.
Interpersonal Skills: Active listening, patience, and strong negotiation abilities.
📌 Telecaller – Motor Insurance Renewal (New Delhi)
🏢 Vedang Finance Services
📍 New Delhi
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