DIAGOLD is looking for an experienced CRM Executive to manage customer relationships, order follow-ups, client communication and daily CRM activities.
Key Responsibilities:
- Customer Relationship Management.
- Existing Client Handling & Follow-ups.
- Customer Order Tracking & Status Updates.
- Daily Customer Calling & WhatsApp Communication.
- Sales Team & Production Team Coordination.
- Customer Complaints & Query Resolution.
- Maintain Customer Database in CRM/ERP Software.
- Payment & Outstanding Follow-ups.
- Daily Follow-up Reports in Excel & Google Sheets.
- Maintain Professional Relationships with Clients.
- Coordinate Order Dispatch & Delivery Updates.
- Customer Feedback & Service Management.
Candidate Requirements:
- Graduate Preferred.
- Minimum 2 Years Experience in CRM / Customer Handling.
- Valuable Hindi & English Communication Skills.
- Knowledge of MS Excel & CRM/ERP Software.
- Good Follow-up & Coordination Skills.
- Jewellery Industry Experience Preferred.
- Responsible, Professional & Detail-Oriented.
Salary: As per Skills & Experience.
Interview Process:
Interested candidates can apply with their updated CV/Resume.
Only shortlisted candidates will be contacted for interviews.