Key Responsibilities

- Handle inbound customer calls and make outbound calls for order updates, follow-ups, delivery coordination, and feedback collection.
- Respond to customer queries and complaints through phone, email, and chat in a timely and skilled manner.
- Assist customers with product information, order status, cancellations, exchanges, returns, and refund requests as per company policy.
- Resolve order-related concerns, including wrong or missing items, delayed shipments, and failed deliveries.
- Coordinate with internal teams and logistics partners, including Shiprocket and Blue Dart, to track shipments and resolve delivery issues.
- Follow up with customers until their concerns are resolved and keep them informed of progress.
- Maintain accurate records of customer interactions, complaints, feedback, and resolutions on the support platform.
- Escalate complex or unresolved issues to the appropriate department or manager promptly.




- Monitor and respond to customer reviews on the website and other relevant platforms.
- Identify recurring complaints and suggest practical improvements to customer support processes.

Requirements

- Strong verbal and written communication skills in Hindi and English.
- Confidence in handling inbound and outbound calls professionally.
- Good listening, problem-solving, and interpersonal skills.
- Ability to handle dissatisfied customers with patience and empathy.
- Basic computer skills and familiarity with email, spreadsheets, and customer support tools.
- Good organisational skills and the ability to manage multiple queries and follow-ups.
- Previous experience in customer support, a call centre, or e-commerce operations is preferred.
- Familiarity with Shiprocket, Blue Dart, or similar logistics platforms is an advantage.

📌 Customer Support Executive (Kolkata)
🏢 Prodigypreneurs Media
📍 Kolkata