The Talent Acquisition Specialist is responsible for sourcing, attracting, screening, and hiring qualified candidates for call center roles. This role focuses on high-volume recruitment, ensuring timely hiring of customer service representatives, tele-callers, team leaders, and support staff while maintaining quality standards and reducing attrition.
Key Responsibilities
1. Recruitment & Sourcing
Manage end-to-end recruitment cycle for call center positions
Source candidates through job portals (e.g., Naukri.com, Indeed), social media, employee referrals, and walk-ins
Conduct bulk hiring drives and job fairs
Build and maintain a strong candidate pipeline
2. Screening & Selection
Conduct telephonic and face-to-face interviews
Assess communication skills, customer handling ability, and language proficiency
Coordinate with operations managers for final interviews
Perform background and reference checks
3. Employer Branding
Promote the company as an employer of choice
Coordinate campus recruitment drives
Manage job postings and recruitment advertisements