Location: Pune, with travel to installation and service sites
Service delivery and customer support • Monitor service schedules through the ERP system and ensure timely completion of service visits and installations. • Assess service quality by tracking callbacks after servicing, analysing breakdowns and identifying root causes to prevent recurring failures. • Handle customer escalations and prepare explicit written communication based on feedback from field teams. • Prepare quotations for repairs and additional work, and coordinate timely renewal of annual maintenance contracts (AMCs). • Visit sites to review service and installation quality, train technicians and help resolve complex technical issues.
📌 Field Service Technician (Nagpur)
🏢 Souave Recruitment Consultants
📍 Nagpur
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