- Responsible for managing large volume of calls/emails/chats.
- Should have positive experience in emails/chat process.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Escalate well deserved calls to the Escalations team as per the defined standards and protocol.
- Follow communication procedures, guidelines and policies.
📌 Customer Support Executive (Mumbai)
🏢 Onsitego
📍 Mumbai
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