- ? Job DescriptionHandle inbound customer queries related to HSBC credit cards.
- Provide assistance with credit card services, transactions, billing, payments, and other customer-related concerns.
- Resolve customer issues professionally while maintaining high standards of customer satisfaction.
- Perform partial cross-selling of credit card schemes, offers, upgrades, and other relevant product offerings.
- Ensure effective communication and adherence to process guidelines.
- ? Eligibility CriteriaGraduate in any discipline.
- Minimum 1 year of experience in BPO inbound voice customer service is mandatory.
- Positive verbal communication skills.
- C1 communication skills required.
- Candidates must be comfortable with customer service and partial cross-selling.
- CIBIL score and past loan repayment history will be checked during screening.
- ? Shift & Weekly OffDay Shift – Rotational
- Any 9-hour shift,
including a 1-hour break.
- Tentative shift window: 6:30 AM to 8:30 PM
- 2 rotational weekly offs.
- ? Salary PackageIn-Hand Salary: ₹34,000 per month
- CTC: ₹4.0 LPA
Important: Versant Level 6 is mandatory to qualify for the client round.
- ? Transportation FacilityCentralised pick-up and drop facility from Thane Railway Station.
? About the OpportunityJoin the HSBC credit card customer service process with Teleperformance, Thane, and build your career in customer service, banking operations, and credit card product offerings.
? Interested candidates who meet the eligibility criteria can apply now!