- Key ResponsibilitiesHandle incoming and outgoing customer calls professionally.
- Respond to customer queries and provide appropriate solutions.
- Explain company products, services, and processes to customers.
- Maintain accurate records of customer interactions and follow-ups.
- Resolve customer complaints or escalate them to the appropriate department.
- Maintain valuable communication and build positive customer relationships.
Skills :
- Follow company policies, guidelines, and standard operating procedures.
- Eligibility Criteria Education: Minimum Secondary; graduates may also apply.
- Experience: Freshers and experienced candidates are welcome.
- Communication: Good verbal communication skills in English, as required for the role.
- Skills: Basic computer knowledge, active listening, problem-solving, and a positive attitude.
- Ability to work in a team.
📌 Customer Care Executive (Fresher) (Kolkata)
🏢 58AM Marketing Street Private
📍 Kolkata
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