? ROLE OVERVIEWThe General Manager (GM) will be responsible for end-to-end management of the hotel property, acting as the owner’s representative. The role requires a hands-on leader who can independently manage operations, staff, maintenance, guest satisfaction, and financial discipline while ensuring smooth day-to-day functioning of the hotel.

This is a working GM role, not a desk-only position.

- ? KEY RESPONSIBILITIES1️⃣ Overall Hotel OperationsEnsure smooth daily operations of the entire hotel
- Coordinate and supervise all departments:
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- Front Office
- Housekeeping
- Maintenance
- Kitchen & F&B;
- Act as the single point of accountability for property performance

- 2️⃣ Front Office & Guest ExperienceSupervise front desk operations, check-in/check-out, billing, and night audit
- Ensure strict control on cash, UPI, POS, and billing accuracy
- Handle guest complaints, escalations, and service recovery
- Maintain OTA inventory, rates, and coordination (Booking.com, Agoda, etc.)
- Ensure compliance with ID verification, hotel policies, and local regulations

- 3️⃣ Housekeeping & Hygiene ControlEnsure room readiness, cleanliness, and hygiene standards
- Supervise housekeeping staff, rosters, and inspections
- Control linen inventory, consumables, and housekeeping supplies
- Implement and monitor housekeeping checklists and SOPs

- 4️⃣ Maintenance & Asset Management (CRITICAL)Oversee preventive and breakdown maintenance of:
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- Electrical systems, DB panels, wiring
- Air-conditioning systems (indoor & outdoor units)
- Plumbing, geysers, pressure pumps, water tanks
- CCTV, Wi-Fi, TV, telecom systems
- Furniture, fixtures, fittings, doors, locks, mirrors
- Kitchen equipment, refrigerators, freezers, stoves, ranges
- Coordinate with technicians, vendors, and AMC providers
- Maintain maintenance logs, schedules, and cost control
- Ensure safety, uptime, and long-term asset protection

- 5️⃣ Kitchen & F&B; CoordinationCoordinate with chefs and kitchen staff for smooth service




- Ensure hygiene, food safety, and equipment upkeep
- Monitor inventory, wastage, and basic cost controls
- Ensure service timelines are met for guests

- 6️⃣ Staff Management & DisciplineSupervise all hotel staff across departments
- Prepare duty rosters, attendance, and shift schedules
- Enforce discipline, grooming standards, and professional conduct
- Handle staff performance issues, warnings, and terminations if required
- Train staff on SOPs and service standards

- 7️⃣ Financial & Administrative ControlDaily cash reconciliation and reporting to owner
- Monitor expenses, vendor bills, and petty cash
- Control operational costs without compromising service
- Prepare daily and weekly operational reports
- Ensure statutory and compliance adherence as instructed by management

- ? REQUIRED SKILLS & EXPERIENCEMandatoryMinimum 10–15 years of experience in hotel operations
- Prior experience as General Manager / Property Manager / Operations Head
- Strong background in housekeeping, maintenance, and operations
- Experience in owner-managed hotels preferred
- Ability to manage staff, vendors, and guests independently
- SkillsStrong leadership and decision-making ability
- Hands-on maintenance understanding (not just delegation)
- Excellent problem-solving and guest-handling skills
- Basic computer skills (hotel software, Excel, WhatsApp reporting)
- Hindi fluency required; working English preferred

- ? COMPENSATION & BENEFITSSalary: As per experience and capability (negotiable)
- Accommodation: May be provided (subject to role and agreement)
- Meals: As per hotel policy
- Incentives: Performance-based incentives linked to hotel KPIs

- ⏳ WORKING CONDITIONSRotational shifts as per hotel operations
- One weekly off (subject to operational requirements)
- High responsibility, hands-on role

? SIGNIFICANT NOTEThis role requires ownership mindset, accountability, and discipline.

Candidates looking for a desk-only or corporate-style GM role should not apply.

Interested candidates may apply with updated CV and expected salary details.

📌 Hotel / General Manager (Lucknow)
🏢 Pinaka Inn
📍 Lucknow