- Responsible for managing large volume of calls/emails/chats.
- Should have valuable experience in emails/chat process.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
- Escalate well deserved calls to the Escalations team as per the defined standards and protocol.
📌 Customer Support Executive (Mumbai)
🏢 Onsitego
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.