SVT HOME HEALTHCARE SERVICESJob Description: Admin ExecutiveDepartment: Administration & Operations
Job Title: Admin Executive
Work Location: Bengaluru, Karnataka
Reporting To: Management / Operations Manager
Industry: Home Healthcare Services
1. Job PurposeThe Admin Executive is responsible for managing daily administrative activities, coordinating caregivers and nurses, maintaining client records, supporting recruitment, monitoring staff attendance, following up on payments, and ensuring the smooth functioning of SVT Home Healthcare Services.
2. Roles and ResponsibilitiesA. Client Coordination
- Handle incoming calls and WhatsApp enquiries from clients.
- Understand client requirements for caregivers, nurses, and other home healthcare services.
- Collect patient details, care requirements, location, duty timings, and service start dates.
- Coordinate caregiver and nurse placements based on client requirements.
- Follow up with clients regarding service quality and satisfaction.
- Record client complaints and coordinate timely resolution.
- Maintain regular communication with existing clients.
B. Caregiver and Nurse Management
- Maintain an updated database of available caregivers, nurses, GDA staff, ANM staff, and nursing students.
- Coordinate staff deployment, replacement, and emergency requirements.
- Confirm staff availability before assigning duties.
- Follow up with caregivers and nurses regarding attendance and punctuality.
- Coordinate