Workforce Management Analyst

Location: Infopark, Kochi, Kerala

Experience: 2–5 Years in workforce management

Qualification: Bachelor's Degree (Mandatory)

Salary Package: Up to ₹9 LPA

Job Summary

We are looking for a skilled and detail-oriented Workforce Management (WFM) Analyst with 2–5 years of relevant experience. The ideal candidate should have strong analytical skills and hands-on experience in workforce planning, forecasting, scheduling, real-time monitoring, and performance reporting to ensure optimal resource utilization and operational efficiency.

Responsibilities

- Manage workforce forecasting, capacity planning, and scheduling to meet business requirements.

- Monitor real-time workforce performance, employee adherence, and productivity.

- Prepare and optimize staffing schedules based on workload forecasts and operational requirements.

- Track key workforce metrics such as service levels, occupancy, utilization, shrinkage, and schedule adherence.

- Analyze workforce data to identify trends, staffing gaps, and opportunities for process improvement.

- Prepare daily, weekly,



and monthly MIS reports and performance dashboards.

- Coordinate with operations and management teams to ensure effective workforce allocation.

- Monitor absenteeism, leave patterns, and staffing requirements.

- Recommend strategies to improve workforce efficiency and achieve operational targets.

Requirements

- Bachelor's Degree in any discipline is mandatory.

- 2–5 years of hands-on experience in Workforce Management.

- Solid knowledge of workforce forecasting, scheduling, capacity planning, and real-time management.

- Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting.

- Experience with workforce management tools such as NICE, Verint, Genesys, or similar platforms is preferred.

- Experience in BPO, contact centre, or service operations workforce management.

- Knowledge of Power BI or other reporting and visualization tools.

- Experience in workforce optimization and process improvement.

📌 Workforce Management Analyst (Kochi)
🏢 advenxa
📍 Kochi