Company: Couch Commerce Pvt. Ltd. | Fang Oral Care

Location: Dombivli, Maharashtra (Work from Unit)

Openings: 4

Job Type: Full-time | On-site

Experience: 0–2 Years

About the RoleFang Oral Care is looking for detail-oriented and customer-focused professionals to manage customer queries through email, chat, helpdesk platforms and online marketplaces.

This is a strictly non-voice role. No calling involved.

Key Responsibilities

- Manage and resolve customer tickets received through email, chat, Amazon, Flipkart and social media.
- Handle order, delivery, return, refund and replacement queries.
- Coordinate with warehouse and logistics teams for timely resolutions.
- Ensure timely responses, follow-ups and ticket closures within defined TATs.
- Maintain accurate ticket records and share daily status reports.
- Escalate unresolved issues to the concerned teams.

Requirements




- Graduate preferred; 12th pass candidates with relevant experience may apply.
- Freshers and candidates with up to 2 years of experience are welcome.
- Strong written English communication skills; Hindi/Marathi is an advantage.
- Typing speed of 30+ WPM with valuable accuracy.
- Basic knowledge of Excel, Google Sheets and email.
- Good problem-solving, multitasking and follow-up skills.

Good to Have
- Experience in e-commerce, D2C or customer support.
- Familiarity with Shopify, Amazon Seller Central or helpdesk tools.
- Candidates residing near Dombivli, Kalyan or Thane preferred.

Working Days: 6 days/week | General Shift Salary: Competitive, based on experience and skills.

? How to Apply?Interested candidates can share their updated resume via email:

? [email protected]

? [email protected]

📌 ? WE’RE HIRING! | TICKET MANAGEMENT EXECUTIVES (NON-VOICE SUPPORT) (Thane)
🏢 Fang Oral Care
📍 Thane