Significant exposure/familiarity with the following platforms:
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco Voice Gateways/CUBE
- Expressways
- IM and Presence, Jabber, Webex Calling
- Positive knowledge of Cisco Routers and Switches wrt to UC tech.
- Good knowledge of UCS, Virtualization / VMware wrt to UC technologies
Technical Skills
- Intermediate/Expert level experience in handling Cisco IP telephony Network Infrastructure.
- Good knowledge of call routing and media resources.
- Collecting and analyzing basic CUCM logs/traces.
- Collecting and analyzing voice gateway debugs.
- Good understanding of voice protocols and signaling: H323, SIP (mandatory), MGCP, SCCP
- Positive knowledge on key networking concepts- RTP/RTCP, DNS, LDAP, DHCP, NTP, TCP/UDP,
- Good knowledge of Unified Communication Licensing and certificates.
Must possess solid communication skills:
- Build client relations (e.g., establish productive and reciprocal relationships with Team, Customers, Partners, and other stakeholders)
- Professional & concise (written & verbal)
Self-Motivated:
- Receives limited supervision
- Provides guidance and mentoring to other engineers