About the Job –Job Title –JIRA Administrator

Location: Any BSL

Educational Background – Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.

Key Responsibilities – 7+ years of hands-on experience with Atlassian tools.Experience supporting enterprise scale Jira and Confluence environments.Robust understanding of Agile, ITSM, and delivery processes.Experience working with global, distributed teams

Skills Required –

Activities

o Administer and support Jira, Confluence, and Jira Service Management platforms o Design and maintain workflows, schemes, permissions, and configurations o Implement and maintain automation to reduce manual effort o Support incident, request, agile, and portfolio use cases o Build and maintain dashboards and reports for operational and management needs o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)

o Ensure platform governance, documentation, and best practices o Provide L2/L3 support and collaborate with vendors and internal teams o Support Tech Operating Model, enabling transitions,



migrations and support audit activities

Key deliverables

o Configured and optimized Jira and Confluence environments o Well documented workflows, templates, and standards o Automated rules and reduced manual operations o Dashboards and reports supporting decision‑making o Knowledge base and operational runbooks

NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English

Technical Skills

ITSM / service desk processes (incident, request, change, problem)

Agile delivery practices (Scrum / Kanban) support

Process mapping & workflow design (business → tooling translation)

Jira (Company-managed & Team-managed projects)

Confluence (Spaces, templates, permissions)

Jira Service Management

Workflow configuration & permissions

Automation for Jira

Dashboards, filters & JQL

Integrations (REST APIs, webhooks, third-party apps)

Marketplace app administration

📌 Technical Lead-Cloud & Infra Engg (Pune)
🏢 Birlasoft
📍 Pune