About the Role:You will lead hands-on development of ServiceNow offerings under our recent platform practice — translating architecture into working modules: log-pattern detection logic, incident auto-creation/update workflows, and integrations with existing ServiceNow instances.

You will also guide a small delivery team (including interns/junior developers) day-to-day.

What You'll Do:• Lead configuration and development across ITSM and ITOM/Event Management modules

- Build and maintain integrations that ingest application/infrastructure audit logs and match them against known error patterns and abnormal-activity rules
- Develop the logic that checks for existing related incidents and auto-creates/updates incidents with linked historical context (root cause, resolution notes)
- Build workflows in Flow Designer, Business Rules, Script Includes, and Scripted/REST APIs
- Own sprint-level delivery: break down architecture into tasks, assign and review work across the dev team, unblock issues
- Conduct code reviews and enforce coding/scripting standards set by the Architect
- Support UAT, defect triage, and go-live activities; write/maintain technical documentation




- Mentor junior developers and interns (including ServiceNow University-certified new hires) as the delivery bench grows
- Participate in solutioning discussions and provide effort estimates for new features/use cases

Must-Have Skills:• Strong hands-on ServiceNow development: Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer

- Experience with Scripted REST APIs and third-party integrations (auth, MID Server, Integration Hub spokes)
- Working knowledge of ITSM (Incident, Problem, Change) and exposure to ITOM/Event Management
- Comfortable with CMDB relationships and querying (GlideRecord, GlideAggregate)
- Experience leading or mentoring a small dev team (2–4 people)
- Strong debugging skills across ServiceNow logs and integration payloads

Good to Have:• Experience with log/monitoring tool integrations (Splunk, Dynatrace, ELK, etc.)

- Exposure to ServiceNow AI features (Predictive Intelligence) or ML-based text/log matching
- Prior experience building a new module/offering rather than just BAU support

Certifications:Mandatory: CSA (Certified System Administrator)

Strongly preferred: CIS-ITSM

Plus: CIS-Event Management

📌 ServiceNow Lead Developer (Hyderabad)
🏢 Maple Learning Solutions
📍 Hyderabad