- Understanding all services currently offered by the organisation and its providers.
- Developing and maintaining customer relationships.
- Responding to customer enquiries over the phone, in person and via email.
- Creating regular reports on service levels and requirements.
- Evaluating overall service level and implementing continuous improvement tactics.
- Meeting with clients to evaluate needs and recommend appropriate services.
- Performing regular follow–ups with clients to ensure ongoing satisfaction.
- Resolving client issues in person, over the phone and via email.
- Using office computer software to enter data into databases and review and draft documents.
- Using Customer Relationship Management (CRM) software to manage client relationships.
📌 Service Coordinator (Hyderabad)
🏢 eZone Security Solutions
📍 Hyderabad
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