: Salesforce Scrum Master / Program Manager

Experience: 5+ -10 years

Required Skills: Salesforce, Scrum Master, Program Management

Employment Type: Contract

Job Summary

We are looking for an experienced Salesforce Scrum Master / Program Manager with 5+ years of hands-on experience in Salesforce projects, Agile delivery, and program management. The ideal candidate will be responsible for managing Salesforce project delivery, facilitating Agile ceremonies, coordinating cross-functional teams, and ensuring projects are delivered on time, within scope, and aligned with business objectives.

Key Responsibilities

- Lead and manage Salesforce implementation, enhancement, and integration projects from initiation through delivery.
- Act as a Scrum Master, facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Manage program schedules, project milestones, dependencies, risks, issues, and resource allocation.
- Coordinate with Salesforce developers, administrators, QA teams, business analysts, product owners, and stakeholders.
- Monitor sprint progress, team velocity, delivery timelines, and overall project performance.
- Work closely with business stakeholders to gather requirements, prioritize backlogs, and align deliverables with business goals.
- Identify and resolve impediments affecting project delivery.
- Ensure effective communication and reporting across technical teams, business stakeholders, and leadership.
- Drive continuous improvement in Agile processes, team collaboration, and delivery efficiency.
- Track project KPIs, prepare status reports,



and communicate risks and mitigation plans to management.
- Ensure Salesforce deliverables meet quality standards and business requirements.

Required Skills and Qualifications
- 5+ years of experience in Salesforce projects, with a strong understanding of the Salesforce ecosystem.
- Proven experience working as a Scrum Master, Program Manager, Project Manager, or in a similar Agile delivery leadership role.
- Strong understanding of Salesforce CRM, its implementation lifecycle, configurations, customizations, and integrations.
- Hands-on experience with Agile and Scrum methodologies.
- Experience managing cross-functional teams and multiple project stakeholders.
- Proficiency in Agile project management tools such as Jira, Azure DevOps, or similar platforms.
- Solid knowledge of sprint planning, backlog management, risk management, and project reporting.
- Excellent communication, leadership, stakeholder management, and problem-solving skills.
- Ability to manage competing priorities and drive successful project outcomes.

Preferred Qualifications
- Salesforce certifications such as Salesforce Administrator, Platform App Builder, or relevant Salesforce credentials.
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMP, or equivalent certification.
- Experience managing large-scale Salesforce implementation or transformation programs.

Ideal Candidate A professional with 5+ years of Salesforce project experience who can combine Scrum Master responsibilities with program-level planning, stakeholder management, and end-to-end delivery oversight.

📌 Salesforce Program Manager / Scrum Master (India)
🏢 Philodesign Technologies
📍 India