Hello,

Greetings from ZettaMine!!!

FTE Opportunity: Workday HCM Support Lead

We are currently looking for an experienced Workday HCM Support Lead for an opportunity focused on Workday HCM production support, system administration, configuration enhancements, and ongoing platform optimization.

Role: Workday HCM Support Lead

Primary Skills: Workday HCM, Production Support, Configuration, and Issue Resolution

Domain: Human Capital Management (HCM)

Experience: Minimum 5+ Years

Employment Type: FTE Opportunity.

Location : PAN India (All Tier1 Cities)

Important Note:

- This role requires strong hands-on experience in Workday HCM production support, configuration, and issue resolution.
- Candidates should have a solid understanding of HR processes, experience managing support tickets within SLA targets, and the ability to coordinate effectively with HR, Payroll, IT, and other business stakeholders.

Mandatory Eligibility Criteria

Technical & Functional Qualifications:

- 5+ years of experience supporting Workday HCM across one or more functional areas, including Core HCM, Benefits, Compensation, Talent, Absence, or Payroll.
- Hands-on experience configuring and supporting Workday business processes, security roles, notifications, validations, and system settings.
- Strong understanding of Workday data structures and end-to-end HR processes.
- Experience providing production support and resolving functional and configuration issues within defined SLA targets.
- Experience managing support tickets, service requests, escalations, and root cause analysis.
- Knowledge of Workday reporting, dashboards, and calculated fields.
- Experience supporting Workday releases,



system enhancements, and process improvements.
- Understanding of data validation, reconciliation, data integrity, and security requirements.
- Solid analytical, troubleshooting, and problem-solving skills.
- Excellent communication, stakeholder management, and customer service skills.

Preferred Qualifications:

- Workday certifications in HCM, Benefits, Compensation, Absence, Payroll, or related functional areas.
- Experience supporting Workday biannual releases and enhancement cycles.
- Understanding of Workday integrations and reporting concepts.
- Experience in Application Management Services (AMS), Managed Services, or post-production support environments.
- Familiarity with IT Service Management (ITSM) tools and support methodologies, such as ServiceNow and Jira.
- Experience supporting audits, compliance activities, and data governance initiatives.

Key Responsibilities

1. Production Support & Issue Resolution

- Provide day-to-day support for Workday HCM modules, including Core HCM, Compensation, Benefits, Talent, Payroll, and Absence.
- Troubleshoot and resolve functional and configuration issues within agreed SLAs.
- Act as an escalation point for complex Workday issues and provide root cause analysis with recommendations.
- Monitor system performance,



data quality, and business process effectiveness.

2. Configuration & Enhancements

- Configure and maintain Workday business processes, security roles, notifications, validations, and system settings.
- Implement approved system enhancements and process improvements.
- Analyze business requirements and recommend scalable solutions aligned with Workday best practices.
- Maintain configuration workbooks, system documentation, and support procedures.

3. Release Management & Testing

- Review Workday biannual releases and assess their impact on existing business processes and configurations.
- Coordinate testing, validation, and deployment activities for new functionality.
- Identify opportunities to leverage new Workday features to improve business operations.

4. Stakeholder Support & Collaboration

- Collaborate with HR, Payroll, Benefits, Compensation, Talent, and IT teams to address business requirements.
- Provide guidance and knowledge transfer to end users and HRIS team members.
- Facilitate issue triage, requirements gathering, and business process reviews.
- Support audits, compliance requirements, and data governance initiatives.

5. Reporting & Data Management

- Support Workday reports, dashboards, and calculated fields.
- Perform data validation, audits, and reconciliation activities.
- Ensure data integrity and compliance with organizational standards and security requirements.

Interested candidates: Please share your updated CV and LinkedIn profile to proceed with the opportunity.

Thanks & Regards,

Raviteja K

ZettaMine

📌 Y] Workday HCM Support Lead (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru