Hi,

We have open positions for Application Support L1 - Delhi - Work from Client site.

1. Serve as IT Service desk front-end for all users
2. Categorization of requests
3. Functional clarification/ work around to be provided by Level 1 support itself
4. Provide the timeframe for providing solution resolution
5. Logging bug and reporting for further processing
6. Provide telephonic and/ or electronic mechanisms for problem reporting requests and for service and status updates
7. Provide for L1 helpdesk at Banks Project Office/DC/DR
8. Provide for L1 support for all activities and services that are part of the scope
9. Resolution needs to be provided on a pro-active basis
10. Ensure that the methodology proposed for addressing and resolving problems is aligned to the required and defined service levels
11. Factor in all necessary costs as part of Appendix A- Commercial Bill of Material
12. Installation, configuration and Un-installation/ re-installation of application
13. Processing Change request
14. Bug fixing
15. Data & Code Migration and Uploading
16. Incident and problem management
17.



24*7 Performance Monitoring & Management of application
18. Application Patch management and version control
19. DR setup creation and DR management including DR synchronization, DR drill, etc.
20. Perform quarterly DC – DR drills
21. Performance Management & Adherence to SLA
22. Support to know errors and problems
23. Monitor alert notifications, checking for impending problems, triggering appropriate actions.
24. Provide Application Management services to manage omni-channel digital banking solution
25. Provide relevant reports for the previous month in the 1st week of every month and review it with the Bank in next 3 working days
26. Compliance reports against the Service Levels defined in Agreement and calculate the Penalty and Liquidated Damages based on the level of deviation from Service levels defined
27. Submit the list of reports to track performance on service levels for all managed services like UPI, IMPS, APIM, Omnichannel, MErchant solution.

Interested candidates do apply on [email protected]

📌 Application Support Engineer (New Delhi)
🏢 Kiya.ai
📍 New Delhi