Shift: 24/7 Rotational Shifts, including Night Shifts
Job Overview
We are looking for an experienced L1 Production Support Engineer with hands-on expertise in SQL, Python, and Google Cloud Platform (GCP). The candidate will be responsible for monitoring production systems, troubleshooting data-related issues, analyzing logs, and managing incidents to ensure smooth application operations.
Key Responsibilities
- Provide L1 production support for data-related applications and services.
- Monitor production systems, identify issues, and perform initial troubleshooting.
- Execute SQL queries to investigate data discrepancies and resolve data-related issues.
- Troubleshoot GCP services, including BigQuery, Bigtable, Pub/Sub, and Cloud SQL.
- Use Python to support Dataflow troubleshooting and understand Airflow failures and logs.
- Monitor ETL workflows and review Standard Operating Procedures (SOPs) for data-related applications.
- Analyze application logs, identify root causes of common issues, and escalate complex incidents to L2/L3 teams.
- Manage incidents, service requests, and tickets in accordance with IT service management processes.
- Maintain incident documentation and follow established support procedures.
- Ensure adherence to SLAs and smooth production operations.
Required Skills and Qualifications
- Minimum 4+ years of experience in production support or a similar technical support role.
- Hands-on experience with SQL querying, including:
- Filtering and data retrieval.
- INNER JOIN and LEFT JOIN with NULL handling.
- UNION and set operations.
- Analytical queries and data troubleshooting.
- Practical experience with Python for troubleshooting and log analysis.
- Working experience with GCP services, including:
- BigQuery
- Bigtable
- Pub/Sub
- Cloud SQL
- Understanding of Dataflow troubleshooting and Apache Airflow failures and logs.
- Basic understanding of ETL processes and data pipelines.
- Knowledge of incident management and IT service management processes.
- Ability to troubleshoot production issues, document findings, and escalate incidents appropriately.
- Willingness and ability to work in 24/7 rotational shifts, including night shifts.
Preferred Skills
- Experience with ServiceNow or similar IT service management tools.
- Exposure to production monitoring, incident tracking, and SLA management.
- Experience supporting cloud-based data applications and workflows.
📌 Production Support Engineer (Hyderabad)
🏢 True Tech Professionals
📍 Hyderabad
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