Dynamics 365 Solution Architect with proven Customer Service case-management implementation experience, rather than a general Dynamics CRM architect.

- Strong experience architecting Dynamics 365 Customer Service solutions.
- Expertise in Dataverse, Power Platform, Unified Routing, Business Process Flows, and SLAs.
- Experience designing enterprise integrations using REST APIs and Azure services.
- Ability to lead technical design, architecture reviews, and development teams.
- Previous end-to-end Dynamics 365 implementation experience required.

Responsibilities

1. Dynamics 365 case management and advanced routing: Experience with Business Process Flows, Unified Routing, SLA tracking, configurable workflows, and approval hierarchies.
2. Five9–Dynamics 365 integration: Practical experience with CTI integration, screen-pop, interaction logging, and case creation.
3. Enterprise BOS integration:



Backend developers capable of implementing changes to transaction, account, payment, and collections services, not merely consuming existing APIs.

Qualifications

- Bachelor's degree in Computer Science, Engineering, or Mathematics

Experience: 10+ years

- Strong experience architecting Dynamics 365 Customer Service solutions.
- Expertise in Dataverse, Power Platform, Unified Routing, Business Process Flows, and SLAs.
- Experience designing enterprise integrations using REST APIs and Azure services.
- Ability to lead technical design, architecture reviews, and development teams.
- Previous end-to-end Dynamics 365 implementation experience required.
- Robust interpersonal and collaboration skills
- Ability to demonstrate technical concepts to non-technical audiences

📌 Microsoft Dynamics 365 Solution Architect (Bengaluru)
🏢 ProcessQ
📍 Bengaluru