Manager – Training (Airlines/Travel Process)

? Location: Bangalore

? Experience: 6+ Years

⏰ Shift: Rotational Shifts (5 Days a Week)

About the Role

We are seeking an experienced and dynamic Manager – Training with a strong background in the Airlines/Travel Industry to lead learning and development initiatives for international travel operations. The ideal candidate will be responsible for designing, delivering, and managing training programs that enhance employee capability, improve customer experience, and drive operational excellence.

Key Responsibilities

- Lead end-to-end training operations for Airlines/Travel processes.
- Design, develop, and deliver process, product, customer service, and behavioral training programs.
- Conduct Training Needs Identification (TNI) and create learning interventions to address skill gaps.
- Manage new hire training, onboarding, nesting, and On-the-Job Training (OJT) programs.
- Evaluate training effectiveness through assessments, audits, feedback, and performance metrics.
- Collaborate with Operations, Quality, and Leadership teams to align training initiatives with business goals.
- Develop and update training content, SOPs, process documentation, and knowledge resources.
- Drive refresher trainings, upskilling initiatives, and continuous learning programs.
- Maintain training dashboards, reports, MIS, and performance analytics.
- Mentor and coach trainers while ensuring adherence to training quality standards.
- Participate in calibration sessions and support process transitions, updates, and change management initiatives.

Required Skills & Qualifications
- Graduate in any discipline; a degree in Hospitality, Travel, Tourism, or related fields is preferred.




- Minimum 7+ years of experience in Training, Learning & Development, or Operations Training.
- Mandatory experience in Airlines/Travel processes.
- Robust understanding of airline reservations, ticketing, customer support, travel operations, and service delivery.
- Experience in training delivery, content development, coaching, and performance management.
- Excellent communication, presentation, facilitation, and stakeholder management skills.
- Ability to work in rotational shifts, including night shifts, based on business requirements.
- Strong analytical skills with experience in training MIS, reporting, and performance tracking.

Preferred Candidate Profile
- Experience handling international travel or airline customer service processes.
- Knowledge of GDS platforms such as Amadeus, Sabre, Galileo, or Worldspan is preferred.
- Proven ability to manage training teams and drive employee performance improvements.
- Strong problem-solving skills with a customer-centric approach.
- Comfortable working in quick-paced and dynamic environments.

Key Success Metrics ✅ Training Effectiveness Scores

✅ Certification & Assessment Results

✅ New Hire Productivity Achievement

✅ OJT Success Rate

✅ Employee Performance Improvement

✅ Stakeholder Satisfaction Scores

✅ Quality & Customer Experience Metrics

Why Join Us?

Join a growing organization where you can leverage your Airlines/Travel domain expertise to shape learning strategies, develop high-performing teams, and contribute to operational excellence. This role offers an exciting opportunity to make a significant impact on employee development and business success while working with industry-leading travel operations. ✈️?

📌 Manager Training (Bengaluru)
🏢 Atain
📍 Bengaluru