Main Duties :

Network Support Manager has a crucial role within the company supporting team members working onsite and remotely by maintaining the computer networking, hardware, security, software and technical support.

Broadly Your duties will include :

- You will utilize your management and technical skills to support the business, maintaining the hardware and software environments while identifying process improvements and recent IT initiatives to contribute to the company’s growth and efficiencies.
- Reporting directly to the Chief Operating Officer and working as part of the senior position within the IT service team.

Key Duties of the Job:

- Take ownership of the office network, servers, Wi-Fi, firewalls, internet connectivity, backups and cybersecurity controls.
- Manage helpdesk operations and ensure timely support for approximately 150 employees.
- Maintain the IT asset register, device lifecycle, software licenses, warranties, and equipment procurement.
- Lead, mentor, and allocate work to two junior IT staff.
- Manage Microsoft 365, user accounts, endpoint management, VPN access and security permissions.

Coordinate external IT vendors and escalate specialist issues when required.
- Maintain IT policies, technical documentation, disaster recovery arrangements, and business continuity procedures.
- Identify infrastructure improvements and support future business growth.
- Provide leadership in configuring computer hardware, software, networks, printers,



mobile devices, scanners and other IT equipment.
- Managing, monitoring and maintaining Windows server, computer systems, telephone system, backups, cyber security and networks.
- Lead and utilize the remote management platform to manage the endpoint, patch management and remote support services within Medsurge.
- Providing technical support across the company (in person or remotely).
- Responsible for setting up accounts for new users and decommissioning of IT equipment’s.
- Coordinate the team to manage repairing and replacing equipment with relevant vendors
- Participate in software installation and testing of new technology and equipment.
- Manage a team of IT support officers, provide guidance and coordinate their activities and performance management.
- Troubleshooting – Identify and analyses hardware, software and system problems and resolve or refer to a specialist area ensuring in a timely solution and minimize disruption to operations.
- Support development, update and implement IT policies and procedures to ensure that all departments operates effectively and efficiently.
- Responsible for the internal IT helpdesk for Medsurge, keep track of users system issues until they are resolved by adhering to the agreed timelines.
- Provide training to new joined team members and give overview.
- Liaise with contractors for implementation of new IT equipments or softwares.

📌 IT Application Manager (Bengaluru)
🏢 Medsurge Global
📍 Bengaluru