We are hiring: Help Desk Technician – Part time

We are looking for Help Desk Technicians to provide customer support for our client.

Position Details:

- Contract Type: B2B
- Working Days: Monday to Friday
- Working Hours: 6:30 AM – 10:30 AM EST
- Schedule: 4 hours per day

Key Responsibilities:

- Answer incoming calls and respond to basic customer inquiries using established procedures.
- Forward calls and requests to the appropriate personnel when necessary.
- Document customer interactions and inquiry outcomes in the system.
- Process customer requests, including returning telephone messages, sending documents, and handling other related communications.
- Perform assigned tasks under direct supervision.

Required Qualifications:

- High school diploma or equivalent (GED).
- Previous customer service or telephone support experience is not required.
- Basic knowledge of computer software, telephone systems, and help desk tools.
- Familiarity with organizational functions and procedures.
- Basic communication, analytical, and problem-solving skills.
- Ability to follow written and verbal instructions.

📌 Help Desk Technician (New Delhi)
🏢 bid.agency
📍 New Delhi