We are looking for experienced and customer-focused Air Ticketing Agent with 5 years of experience in travel consulting, ticketing operations, or a related role. The ideal candidate should have strong proficiency in GDS systems, comprehensive knowledge of airline fare rules, and hands-on experience managing complex itineraries and end-to-end ticketing operations.

The candidate will be responsible for delivering excellent customer service, managing time-sensitive travel requests, resolving customer issues efficiently, and ensuring accurate ticketing and post-ticketing services while meeting defined Service Level Agreements (SLAs).

Responsibilities

- Travel Booking and Ticketing: Create, modify, and manage PNR’s. Process ticket issuance, and handle complex domestic and international travel itineraries.
- Post-Ticketing Operations: Manage ticket reissues, refunds, cancellations, voids, and fare changes in accordance with airline policies and fare rules.
- GDS and Booking Platforms: Work proficiently with GDS systems such as Sabre, Amadeus, and Galileo, as well as consolidator platforms, NDC platforms, and airline portals.
- Queue and PNR Management: Monitor and manage GDS queues, efficiently handle multiple PNRs and booking files, and ensure timely action on pending requests.
- Customer Service and Issue Resolution: Address customer queries and travel-related issues promptly and independently, coordinating with airlines and suppliers when necessary.
- Supplier Coordination: Liaise with airlines, consolidators, NDC providers, and internal teams to resolve booking discrepancies, ticketing issues, and other operational challenges.
- High-Volume Operations: Manage high-volume ticketing and servicing requests while maintaining accuracy, efficiency, and compliance with operational procedures.




- Complex and Time-Sensitive Requests: Handle urgent bookings, itinerary changes, schedule changes, and other time-critical travel requirements.
- SLA Compliance: Respond to customer requests within agreed SLAs and ensure timely resolution of queries and service requests.
- Client Relationship Management: Anticipate client needs proactively, communicate professionally, and maintain high standards of customer satisfaction.
- Operational Accuracy: Ensure all bookings, ticketing transactions, fare calculations, and post-ticketing actions comply with applicable airline rules and procedures.

Position Requirements

- Bachelor's degree or above.
- Good verbal and written communication skills in English.
- Minimum 5 years of experience in travel consulting, airline ticketing, travel operations, or a related role.
- Proficiency in GDS systems, including Sabre, Amadeus, and Galileo.
- Robust knowledge of airline fare rules, ticketing procedures, reissues, refunds, cancellations, voids, and fare changes.
- Hands-on experience creating, modifying, and managing PNRs and issuing airline tickets.
- Experience working with consolidators, NDC platforms, and airline booking portals.
- Strong understanding of geography, international destinations, airline products, and travel itineraries.
- Strong customer service, interpersonal, and relationship management skills.
- Excellent problem-solving skills and the ability to resolve complex travel issues independently.
- Ability to manage multiple tasks, prioritize urgent requests, and work accurately under pressure.
- A proactive approach to anticipating customer needs and delivering service excellence.
- Flexibility to work in rotational shifts, including night shifts.
- Ability to support time-sensitive travel operations and meet service delivery requirements across different time zones.

📌 Flight Ticketing and Customer support Agent (Karnataka)
🏢 PKFARE
📍 Karnataka