- Coordinate with site and with site and maintenance teams to ensure flats are completed, cleaned, and defect-free before handover, Conduct joint inspections and prepare snag lists (if any) and ensure timely rectification Verify utilities (electricity, water, fittings, keys, etc.) before handover
- Maintain and update daily/weekly handover status reports, Track pending handovers and highlight issues causing delays. Prepare periodic reports for management review
- Present weekly/monthly reports on possession progress, pending cases, and customer satisfaction scores, Achieve defined possession and customer satisfaction targets within given timelines
- Ensure all required documents (NOC, payment clearance, possession letter, key handover checklist, etc.) are in place. Maintain proper records of handovers-both physical and digital copies
- Coordinate with finance and CRM for clearance and final confirmation.
Liaise with project, maintenance, and housekeeping teams for flat readiness. Coordinate with security and facility teams for access and support during handover
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