Skills Requirements Required Technical Skills • Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces.

- Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.
- Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.
- Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.
- Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.
- Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.

Applications In Scope of Batch Monitoring Services :-

- Bloomberg Interface • Treasury Accounting System (TAS) for CMD/IMD • Treasury Operational Data Store (TODS) • ENotebook & Compliance Guideline Monitoring System (ECGM) • Performance and Risk Analytics and Contribution (PAC) applications • Bloomberg Trading System • Enterprise Data Management (EDM) • Pricing System (PRS)

Applications In Scope of Production Support Services
- TAS (Pension, CMD and IMD ) • TODS • PAC • Risk • ECGM • LRM • IBAR-MTM • Electronic Trading System (ETS) • Bloomberg • Pricing • Messaging • EDM • OMGEO

Batch Monitoring Services





- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services • Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch • Daily/weekly monitoring per the checklists for the various systems.
- Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the current day’s business • Issue/incident identification and recording • Analysis of errors and escalation of issues to ITSTR staff for resolution • Issue resolution/workarounds for known problems • Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions • Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes • Communications to ITSTR staff and other stakeholders regarding Batch status.
- Review and preparation of special processing activities (planned and unplanned) • Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages • Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage.

Incident

Management





- Restoring service for users as quickly as possible to minimize business impact • Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team.

Request

Fulfillment

- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team • Follow instructions from WB Treasury application development teams for application support(Level 1).
- Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.

Routine Housekeeping

- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates) • Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures.
- Run Business Objects CSPs and Crystal Reports Execute “trusted” stored procedures Other Service Operations :
- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team • Document operation procedures for each application under management.
- Retain a general knowledge of each application for which they provide support.
- Provide monthly Service Level Performance reports for each application.
- Record activities in Treasury’s Issue Tracking System (JIRA) or Remedy Tool

TAS IMD Re-Run Batch Process Routine Housekeeping: -

📌 EOD Batch Support (Bengaluru)
🏢 CAPCO
📍 Bengaluru