Company Description Saundh is a fashion label with global aspirations, rooted in India’s rich heritage of garment manufacturing, design, and textile printing. The brand combines traditional craftsmanship with contemporary aesthetics, staying closely aligned with evolving fashion trends. Saundh’s collections are designed for the modern, globally minded individual who values both cultural roots and up-to-date style.

The company focuses on creating thoughtfully crafted pieces that subtly blend traditional beauty with modern sensibilities, offering a distinctive and refined fashion experience.

Role Description The Ecommerce Specialist at Saundh will manage day-to-day operations of the brand’s online sales channels, including product listing, inventory updates, and pricing accuracy. This full-time, on-site role in Ahmedabad involves monitoring website performance, analyzing sales data, and optimizing product presentation to improve conversion and customer experience. The specialist will coordinate with design, marketing, and operations teams to plan campaigns, update collections, and ensure timely order processing and dispatch.

Responsibilities also include handling customer queries related to online orders, tracking, and returns, and supporting the implementation of promotional strategies across digital platforms.

- Website & E-commerce Operations

· Manage daily website operations and ensure smooth website functioning.

· Upload and maintain product listings, descriptions, images, pricing, sizes, inventory, and product attributes.

· Ensure product pages are accurate, visually consistent,



and aligned with Saundh’s brand standards.

· Coordinate website updates, new collection launches, and campaign requirements.

· Conduct regular website audits to identify broken links, missing images, incorrect information, and inventory discrepancies.

· Coordinate with relevant teams to resolve website issues promptly.

- E-commerce Performance & Optimisation

· Monitor key website metrics, including traffic, conversion rate, average order value, revenue, and cart abandonment.

· Prepare weekly and monthly e-commerce performance reports.

· Analyse product performance and identify opportunities to improve sales and conversions.

· Review website navigation, search, filters, landing pages, product discovery, and checkout experience.

· Support website optimisation initiatives to improve customer experience and online performance.

· Track the impact of changes made to website content, merchandising, and customer journeys.

- Competitor Analysis & Benchmarking

· Conduct regular competitor analysis across relevant fashion and lifestyle brands.

· Monitor competitor pricing, promotions, product presentation, collection launches, and website experience.





· Benchmark Saundh’s website against competitors to identify gaps and opportunities.

· Prepare concise competitor analysis reports with actionable recommendations.

· Track relevant e-commerce trends and best practices suited to Saundh’s premium brand positioning.

- Product Merchandising & Campaign Execution

· Manage product placement, collection visibility, sorting, and online merchandising.

· Coordinate homepage banners, landing pages, promotional content, and new collection launches.

· Ensure campaign pages and product assortments are updated accurately and on time.

· Support online sales campaigns and seasonal promotional activities.

· Monitor product availability and ensure sold-out products and inventory updates are reflected accurately.

· Work with the marketing and creative teams to ensure timely execution of website requirements.

- Customer Experience & Order Management

· Monitor order processing, cancellations, returns, exchanges, refunds, and fulfilment timelines.

· Coordinate with customer service and logistics teams to resolve order-related issues.

· Track customer complaints and recurring website or fulfilment issues.

· Support initiatives to improve customer satisfaction, reduce returns, and increase repeat purchases.

- Cross-functional Coordination

· Coordinate with marketing, creative, inventory, warehouse, and customer service teams on e-commerce requirements.

· Ensure timely execution of website updates, campaign changes, and product launches.

- · Share regular progress updates and flag operational issues or delay

📌 Ecommerce Specialist (Ahmedabad)
🏢 Saundh
📍 Ahmedabad