We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to employees and ensure the smooth functioning of IT systems.
Job Responsibilities:
- Provide technical support for desktops, laptops, printers, and other IT peripherals.
- Install and troubleshoot Windows OS and software applications.
- Resolve hardware, software, and network connectivity issues.
- Support Microsoft Office, Outlook, and Microsoft 365.
- Manage user accounts and password resets in Active Directory.
- Troubleshoot LAN, Wi-Fi, VPN, and printer issues.
- Maintain IT assets and update support tickets.
- Assist with employee onboarding and IT equipment setup.
- Ensure timely issue resolution and escalate complex problems when required.
Must-Have Skills:
- Hands-on experience with Microsoft 365.
- Knowledge of firewall configuration and troubleshooting.
- Experience with Windows Server administration and troubleshooting.
- Strong knowledge of Windows OS, hardware, and networking.
- Valuable communication and problem-solving skills.