About Us: At Visual Softech, we’re a scaling tech startup with 40+ years of legacy, building AI-driven SaaS platforms that digitally empower and modernize agri supply chain. Join us to:

- Be part of a growing technology company transforming how businesses operate.
- Work on live software products used by real businesses across India and international markets.
- Gain exposure to business operations, product development, and customer success.
- Work closely with the Founder’s Office and gain direct exposure to product strategy and client success..
- Accelerate your learning curve in a culture that values innovation, ownership, and continuous growth.
- Grow in a culture that values innovation, problem-solving, accountability, and continuous learning.

Role Description: This is a Founder’s Office role at the intersection of technology, product, and customer success. We’re looking for a technically strong Customer Support Specialist who goes beyond answering customer queries. You’ll work directly with customers to understand their operational challenges, troubleshoot software issues, investigate data discrepancies, and collaborate with engineering teams to resolve problems and improve our products.

What you'll actually do:

- Handle customer queries through phone, email, and other communication channels, providing timely and professional support.
- Investigate technical issues, reproduce bugs, analyse application behaviour, and identify root causes.
- Work with SQL queries to investigate data discrepancies,



validate records, and troubleshoot database-related issues.
- Understand API requests and responses to investigate application errors and integration issues.
- Guide customers through solutions while ensuring their underlying problems are properly addressed.
- Collaborate with developers to resolve complex issues and verify that fixes work as expected.
- Configure and improve product workflows to meet customer-specific business requirements.
- Identify recurring customer problems and turn them into actionable product enhancements.
- Track support tickets, document investigations, maintain clear records, and proactively follow up until resolution.
- Work closely with the Founder’s Office, engineering, and product teams to improve product reliability and customer experience.
- Take end-to-end ownership of issues, from initial investigation to resolution and follow-up.

Must Have Skills:

- Solid technical aptitude and analytical problem-solving skills.
- Working knowledge of SQL and databases; SQL Server experience is a plus.
- Understanding of APIs, HTTP requests/responses, and frontend-backend interactions.
- Familiarity with React, TypeScript, .NET, or C# is an advantage.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and collaborate across technical and business teams.
- A proactive mindset, attention to detail, and willingness to take ownership in a fast-paced startup environment.

📌 Customer Support Specialist (Delhi)
🏢 Visual Softech
📍 Delhi