Customer Support Associate – Customer ExperienceCompany: BathStory (Homease Technologies Pvt Ltd)

Location: Koramangala, Bangalore | Work from Office

Experience: 3–5 years

Salary: ₹35,000–₹50,000 per month (₹4.2–₹6 LPA gross)

About BathStoryBathStory is a digital-first bath fittings brand focused on making bathroom upgrades simpler and more reliable. We specialise in products such as shower partitions and offer customers a seamless experience from purchase to installation.

Role OverviewWe are looking for an experienced, customer-focused professional to manage customer communication, delivery and installation updates, and service-related complaints. The ideal candidate will take ownership of customer issues, coordinate with internal teams, and ensure timely resolution.

Key ResponsibilitiesCustomer Communication

- Handle customer queries through phone, WhatsApp, email, website chat, and social media.
- Keep customers informed about order status, delivery schedules, installation timelines, and service updates.
- Proactively communicate delays and manage customer expectations.

Complaint Resolution
- Handle complaints related to delivery, installation, product concerns, and post-installation service.




- Coordinate with Sales and Operations to resolve issues within agreed timelines.
- Follow up with internal teams and keep customers updated until closure.
- Escalate critical or recurring issues to the appropriate manager.

Coordination and Process Improvement
- Track pending actions and customer commitments to ensure timely follow-ups.
- Maintain accurate records of customer interactions, complaints, and resolutions in company systems.
- Identify recurring customer issues and recommend improvements to prevent them.

Key Performance Indicators (KPIs)
- Customer response time.
- Complaint resolution time and pending cases.
- Customer satisfaction and feedback.
- Timely follow-ups and accurate system updates.
- Reduction in repeat complaints caused by communication gaps.

Candidate Profile
- 3–5 years of experience in customer support, customer experience, service coordination, or complaint resolution.
- Experience handling retail customers; experience in D2C, e-commerce, interiors, home improvement, or installation-led businesses is preferred.
- Excellent communication, coordination, and problem-solving skills.
- Solid follow-up discipline and

📌 Customer Support Specialist (Bengaluru)
🏢 BathStory
📍 Bengaluru