Customer - Support (Gurugram)

Customer - Support (Gurugram)

28 Oct
|
EduRun Group
|
Gurugram

28 Oct

EduRun Group

Gurugram

Position:- Customer support

Location :- Gurgaon

Key Responsibility

(i) Managing customer complaints

Coordinating with dealers, Regional team, Call Centre and related departments (Quality,

Parts/ Sales Support/ marketing etc) to address and close complaints within target days)

(ii) Strengthening Dealer CRM through Training & Review

(iii) Ensuring actions to reduce complaints for the zone (Critical dealer review, Process correction/ training etc.)

(iv) Zonal reviews

(v) Escalation Management

Skill Set

- Good communication skills (English/ Hindi)
- Effective in excel & ppt
- Team player
- Basic Automobile Technical know-how
- Positive attitude
- Empathy & Customer centric approach
- Efficient time management

Education & Experience
- Preferably from Automobile background
- Graduate preferably B.Tech/ Engineering Diploma
- Prior experience of Customer Support / Regional service / Process quality

📌 Customer - Support (Gurugram)
🏢 EduRun Group
📍 Gurugram

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