We are hiring for a MNC Company for Customer Support Role (Email & Voice Process) For Gurugram Location

Note :- Excellent English Speaking Skill Is Mandatory

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This is a full time role in the Voice Customer Support process. The candidate will be responsible for handling customer queries, providing accurate information, resolving customer issues, and ensuring a positive customer experience.

1. Responsible for handling customer interactions through voice calls/emails and providing appropriate solutions to customer queries.
2. Following standard operating procedures and maintaining service quality as per company requirements.

- Adhering to standard operating procedures required for the process and organization
- Job Role:- Customer Support Executive (Blended Process)
- Domain:- Customer Support & Operations
- Location:- DLF, Gurgaon
- Salary:- 23,500 - 27,500 In Hand
- Shifts:- Rotational shifts
- Work days:- 5 days a week




- Week offs:- 2 rotational week offs

- Cab Facility:- Both-side cabs provided
- Interview Mode - Virtual

Desired candidate profile:

- Education: Graduate / 12th Pass
- Experience: Freshers & Exp Eligible

Required Skill set:

1. Candidates should have good verbal communication skills.
2. Ability to handle customer queries professionally.
3. Good listening and problem-solving skills are required.
4. Candidates should be customer-focused and have a positive approach towards issue resolution.
5. Candidates should be flexible to work in rotational shifts.
6. Candidates must have a minimum of 9 months of International BPO experience.

Interview rounds

- HR Interview
- Hallo AI Assessment
- OPS Round (Operations Interview)

📌 Customer Support Associate (Gurugram)
🏢 Aasma Careers
📍 Gurugram