About Senior Customer Success Team Lead :

We are looking for a Senior Customer Success Team Lead to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients.

You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.

Your day to day responsibilities shall encompass:

● Own and grow a portfolio of high-value e-commerce performance marketing accounts

● Lead strategic client conversations, including campaign strategy, QBRs, account growth,

renewals, cross-sell, and upsell opportunities

● Mentor, review, and guide junior Customer Success/Account Management team members

● Act as the primary escalation owner, proactively managing account health, delivery risks,

and churn signals

● Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentation

● Ensure seamless client onboarding and collaborate with Campaign Management, Media

● Buying, Creative, Analytics,



and Sales teams to drive successful outcomes

What you’ll need to succeed in the role:

● 2–4 years of Customer Success or Account Management experience in AdTech,

MarTech, SaaS, or Performance Marketing, managing e-commerce clients.

● Solid understanding of Google Ads, Meta Ads, Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell.

● Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams.

● Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a fast-paced environment.

● Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubSpot, AppsFlyer, Branch, Trackier, DSP/Programmatic, or Hyperlocal

Advertising is a plus.

● Strong communication, stakeholder management, problem-solving, and ownership

- mindset, with the ability to thrive in ambiguous, high-growth environments.

📌 Customer Success Manager (Pune)
🏢 SyncUp
📍 Pune