Company Description Emirates Logistics is a premier supply chain and logistics provider serving the GCC, Africa, and Asia regions, headquartered in Dubai and established in 2002 as part of the Sharaf Group. The company operates across 15 countries with a team of more than 3000 professionals, delivering integrated logistics solutions to diverse industries such as fashion, luxury, FMCG, oil & gas, and electronics. Its specialized product groups include Air & Ocean, Supply Chain Solutions, and Road transportation, with a robust focus on flexibility, capability optimization, and sustainable logistics.

Emirates

Logistics invests continually in people, infrastructure, and technology to deliver operational excellence and comprehensive value. As a trusted partner in the global supply chain ecosystem, the company is committed to building enduring customer relationships and driving efficiency throughout the logistics chain.

Role Description This is a full-time, on-site Customer Service Manager role based in New Delhi.

The Customer Service

Manager will lead and develop the customer service team, ensuring high levels of responsiveness, professionalism, and customer satisfaction across all logistics services. Day-to-day responsibilities include supervising customer support operations,



monitoring service metrics, resolving escalations, coordinating with operations and sales teams, and improving service processes and documentation. The role involves analyzing customer feedback and service performance data, preparing regular reports, and recommending actions to enhance service quality and efficiency.

Job Responsibilities

- Manage end-to-end ocean import operations (FCL/LCL) from pre-alert to final delivery.
- Coordinate with shipping lines, overseas agents, CHAs, transporters, CFS/ICDs, and other agents.
- Ensure timely filing and accuracy of import documentation, IGM, BL, DO, and customs clearance papers.
- Monitor vessel arrivals, free time, demurrage, and detention to minimize delays and costs.
- Act as escalation point for operational issues, customer coordination, and exception handling.
- Supervise the import operations team and ensure adherence to SOPs and compliance requirements.
- Coordinate with finance for cost approvals, invoicing, and vendor settlements.
- Manage the team and oversee day-to-day operations, ensuring timely resolution of team-related issues, queries, and operational challenges.

📌 Customer Service Manager (New Delhi)
🏢 Emirates Logistics
📍 New Delhi