Key Responsibilities

- Manage processing of Trade Finance products including:
- Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation &
- Closure
- Bank Guarantees (BG) Issuance, Amendment &
- Invocation
- Import &
- Export Bills Processing
- Collection Bills and Documentary Credits
- Shipping Guarantees and Trade Loans
- Ensure compliance with:
- UCP 600
- ISBP
- URDG
- FEMA Guidelines
- Internal RBI and Bank Policies

- Monitor transaction processing within defined TATs and service levels.
- Handle discrepancy management, client queries, exception approvals, and operational risk issues.
- Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution.
- Conduct periodic process reviews and implement process improvement initiatives.
- Review operational MIS, productivity reports, audit observations, and compliance requirements.
- Lead, mentor,



and develop team members to achieve operational and service excellence.
- Support internal and external audits and ensure closure of observations within timelines.

Eligibility Criteria

- Graduate/Postgraduate in Commerce, Finance, Banking, or related field.
- 6–10 years of experience in Trade Finance Operations.
- Solid knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations.
- Prior team handling experience preferred.

Key Skills

- Trade Finance Operations
- Letter of Credit &
- Bank Guarantee Processing
- SWIFT Messaging (MT700, MT707, MT760, MT799, etc.)
- FEMA &
- RBI Guidelines
- Risk &
- Compliance Management
- Stakeholder Management
- Team Leadership
- Process Improvement &
- Controls
- MS Excel &
- MIS Reporting

📌 Customer Service Officer_O_WBG OPERATIONS (OPS) (Mumbai)
🏢 Kotak
📍 Mumbai