Company Description Kapoor Diesels Garage Private Limited, established in 1952, provides repair and maintenance services for heavy and light commercial vehicles. Over the years, the company has built strong expertise and is recognized as a pioneer in this segment. In 1994, Kapoor Diesels became one of the first Telco Authorized Service Stations (TASS) for Tata Motors commercial vehicles in Delhi, steadily expanding its capabilities.

In the last eight years, the company has grown into a significant logistics player, serving multinational and major Indian clients in automobiles, express delivery, and FMCG sectors. This long-standing industry presence offers team members exposure to diverse operations and a reliable, growth-oriented environment.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Manesar. This role focuses on managing and enhancing relationships with key customers, ensuring a high level of satisfaction and repeat business. The specialist will maintain and update customer data in CRM systems, track service performance, and follow up on customer feedback and inquiries.

Daily responsibilities include coordinating with service and logistics teams, preparing customer reports, identifying opportunities for upselling or cross-selling,



and supporting resolution of customer issues in a timely and professional manner. The role also involves collaborating with management to improve customer engagement processes and contributing to initiatives that strengthen long-term partnerships.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills, with experience in nurturing long-term client partnerships.
- Candidates should possess effective Communication skills, including clear verbal and written communication and the ability to engage with diverse stakeholders.
- Candidates should possess solid Analytical Skills to interpret customer data, service metrics, and performance trends.
- Candidates should possess Project Management skills to coordinate customer-related initiatives and ensure timely completion of service commitments.
- Relevant experience in automotive services, logistics, or related industries is beneficial.
- Proficiency with CRM software and basic office productivity tools is preferred.
- Ability to work on-site in Manesar, collaborate with cross-functional teams, and manage multiple customer accounts.
- A bachelor’s degree in business, marketing, logistics, or a related field is advantageous.

📌 Customer Relationship Management Specialist (Manesar)
🏢 Kapoor Diesels Garage Private
📍 Manesar