Company: Hemsworth Consulting

Location: Rattan Jyoti Building, Rajendra Place, New Delhi, Delhi 110008

Job Type: Full-Time

Contact: [email protected] | www.hemsworthconsulting.com

About the Company

Hemsworth Consulting is a professional services firm supporting businesses with accounting, taxation, assurance, advisory, and other business solutions across India, the U.S., and global markets. At Hemsworth, we believe that robust client relationships are built through consistent communication, accountability, responsiveness, and a clear understanding of client needs.

The Client Service function plays an important role in ensuring that every client receives a smooth and professional experience throughout their engagement with Hemsworth. This role directly contributes to strengthening client relationships, improving service quality, and identifying opportunities to make the overall client journey more effective.

Role Overview

We are looking for a Client Service Associate who will be responsible for monitoring and managing the overall client journey, taking regular follow-ups with clients regarding their service experience and feedback, tracking each stage of service delivery, and ensuring that client concerns are appropriately communicated and resolved.

The role will involve close coordination with clients, internal teams, and management. The candidate will maintain accurate records of client interactions, feedback, concerns, pending actions, and resolutions, while ensuring that no important client-related matter is missed.

Key Responsibilities

- Manage regular communication and follow-ups with clients throughout their service journey.
- Take feedback from clients regarding their overall experience, service quality, communication, and support.
- Monitor each stage of the client journey and ensure that important activities and follow-ups are completed on time.
- Maintain a proper record of client communication, feedback, concerns,



pending matters, and resolutions.
- Identify client concerns, service gaps, delays, or communication issues and bring them to the attention of management.
- Discuss client-related concerns with management and coordinate internally to identify appropriate solutions.
- Coordinate with relevant internal teams to resolve client issues and ensure timely closure.
- Where required, coordinate directly with clients or external stakeholders to resolve service-related matters.
- Follow up on every open issue until appropriate action has been taken and the matter is closed.
- Maintain accurate and updated client trackers, databases, reports, and follow-up records.
- Ensure that important client information and communication history are properly documented and easily accessible.
- Prepare regular updates and reports for management regarding client feedback, concerns, pending matters, and resolutions.
- Identify recurring client concerns and highlight them to management for further action and process improvement.
- Support management in improving the overall client experience and service delivery process.
- Maintain professionalism, confidentiality, and a client-focused approach in all interactions.
- Ensure that client commitments and agreed follow-ups are properly tracked and communicated to the concerned teams.

Qualifications

- Bachelor's degree in Business Administration, Commerce, Management, Communications, or a related field.
- 1–3 years of experience in client servicing, customer relationship management, customer success,



business coordination, or a similar role.
- Previous experience in handling client communication, follow-ups, feedback, or issue resolution will be preferred.
- Experience in maintaining client records, trackers, reports, or CRM data will be an advantage.

Skills & Competencies

- Strong verbal and written communication skills.
- Excellent client relationship and follow-up skills.
- Strong coordination and interpersonal skills.
- Good problem-solving and issue-resolution abilities.
- Strong attention to detail and process orientation.
- Ability to manage multiple client matters and follow-ups simultaneously.
- Good data management and documentation skills.
- Ability to communicate client concerns effectively to management.
- Proactive approach toward identifying and resolving client issues.
- Strong organizational and time-management skills.
- Professional and customer-focused attitude.
- Good working knowledge of MS Excel, Word, PowerPoint, and CRM/client management tools.

What Success Looks Like

- Clients receive timely and professional communication throughout their engagement.
- Client feedback and concerns are captured accurately and communicated to management.
- Every important client-related issue is properly tracked until closure.
- Internal teams receive explicit and timely information regarding client requirements and concerns.
- Management has clear visibility of client feedback, pending issues, and service gaps.
- Recurring issues are identified and communicated for process improvement.
- The overall client experience and satisfaction are consistently maintained and improved.

Compensation

Competitive compensation aligned with experience, skills, and interview performance.

How to Apply

Interested candidates may apply through the relevant Hemsworth Consulting job posting or share their profile with [email protected].

📌 Client Service Associate (New Delhi)
🏢 Hemsworth Consulting
📍 New Delhi