About The Opportunity A fast-growing customer experience solutions provider in India, we empower global brands with seamless, empathetic, and technology-driven chat support. Our team delivers real-time, resolution-focused conversations to users across e-commerce, SaaS, and FinTech — operating from state-of-the-art on-site centers with a culture built on speed, clarity, and customer-first thinking.

Role & Responsibilities

- Respond to customer inquiries via live chat with speed, accuracy, and empathy — resolving issues in 1-2 messages where possible.
- Document all interactions in CRM systems, flagging escalations and recurring pain points for process improvement.
- Follow brand voice and compliance guidelines while adapting tone to customer sentiment and issue severity.
- Collaborate with team leads to optimize response templates, reduce resolution time, and improve CSAT scores.
- Complete daily performance targets for chat volume, first-response time, and customer satisfaction ratings.
- Participate in weekly training modules on product updates, compliance protocols, and AI-assisted chat tools.





Skills & Qualifications

- Must-Have
- Chat support experience on Zendesk, Freshdesk, or Intercom
- Proficiency in English (written & spoken) with clear diction and grammar
- Basic CRM navigation (Salesforce, HubSpot, or similar)
- Typing speed of 40+ WPM
- Ability to multitask across 3–5 concurrent chat sessions
- Experience handling billing, product, or technical queries
- Preferred
- Knowledge of e-commerce platforms (Shopify, Amazon Seller Central)
- Previous exposure to AI chatbot handoff workflows
- Cross-cultural communication experience (US/EU/ANZ timezones)

Benefits & Culture Highlights

- Performance-linked bonus up to 35k/month + attendance incentives
- In office facilities with high-speed Wi-Fi, ergonomic seating, and 24/7 security
- Weekly town halls, recognition programs, and internal career mobility tracks

Skills: freshdesk,crm,customer,intercom,communication,hubspot,chat,zendesk,salesforce,commerce

📌 Chat Customer Service Representative (Ahmedabad)
🏢 MG
📍 Ahmedabad