Location : DRC- Africa

Key Responsibilities

- Business Process Mapping: Map and document As-Is and To-Be business processes, identify inefficiencies and risks, and recommend automation opportunities.
- Workflow Automation: Design, develop, and implement workflows using platforms such as n8n, Make, or Zapier.
- API & Systems Integration: Integrate business applications using APIs, webhooks, and automated data flows.
- AI-Powered Solutions: Apply LLMs, AI agents, and document processing technologies to automate repetitive tasks and support decision-making.
- Work Management Systems: Implement and configure ClickUp workspaces, task workflows, automations, dashboards, and reporting.
- IT Security & Compliance: Ensure data protection, appropriate access controls, secure integrations, and adherence to group IT policies.
- Business–IT Collaboration: Translate business requirements into practical technology solutions and coordinate with business and IT stakeholders.
- User Training & Development: Train employees, improve IT literacy, and support the adoption of digital tools and automated workflows.
- Continuous Improvement: Monitor, troubleshoot,



and optimise implemented systems and automations for efficiency, reliability, and scalability.

Required Qualifications & Skills

- - Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or a related field.
- Minimum 5 years of relevant experience in process mapping, systems implementation, workflow automation, or digital transformation.
- Hands-on experience with n8n or similar platforms such as Make or Zapier.
- Practical experience with APIs, webhooks, and systems integration.
- Working knowledge of AI tools, LLMs, AI agents, and business automation applications.
- Experience with ClickUp or similar work management platforms.
- Understanding of data security, access management, process risks, and IT governance.
- Robust analytical, problem-solving, and process-improvement skills.
- Ability to work independently and communicate effectively with technical and non-technical teams.
- Willingness to train users and improve organisational IT capabilities.

📌 Business Process Manager (Mumbai)
🏢 Transformatrix Global Private
📍 Mumbai