Roles and Responsibilities

- Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
- Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a robust business resiliency, preparedness and response environment across eClerx delivery centers.
- Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
- Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
- Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
- Facilitate 24x7 preparedness real time response support during crisis and disruption
- Manage activities with the functions/stakeholders that play a role in crisis management




- Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
- Coordinate BCM Program training and awareness activities across eClerx

Skills to have

- Bachelor’s degree in Computer Science or Technology or related field required (Post graduation preferred)
- Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position.
- Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.
- Knowledge of IT disaster recovery and field experience preferred.
- Excellent organizational and time management skills to handle multiple projects and tasks
- Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.
- Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels.
- Experience in drafting/releasing advisories would be preferred
- Demonstrated leadership skills with the ability to provide team with a clear sense of direction

📌 Associate Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai