Must have 1-3 years of experience into Software Asset Management.
Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
Installation and troubleshooting of Operating systems (Windows 10)
Assisting users for any issues in their day-to-day IT operations
Monitoring the pending tickets and ensure regular updates
Troubleshooting 1st level Local network related issues
Troubleshooting 1st level laptop hardware related issues
Monitor the ticket SLAs and act against the SLA warnings
Troubleshoot application related issues
Configure & update Antivirus software
Resolve all Hardware and Paper Jam Issues with respect to Printers
Coordinate with Hardware support teams and resolve any hardware failures in the printers
Resolve any issues for the print service due to virus in the network.
Basic understanding on working of Active Directory, DNS, DHCP
Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.
Should have knowledge of software Installation, Updating and Removal.
Should have basic knowledge any software license management tool
Should have basic knowledge of Excel and reporting.
Should have knowledge of Windows patching and troubleshooting on endpoint devices
͏ Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
Ensuring that all CI s are accurately registered
Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
Creating reports and analyses the CMDB when requested by the Configuration Manager
Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
Ensuring that authorized procedures and work practices are followed
Own the SACM process end to end
Make sure all changes to the CIs and the CMS are controlled, audited and reported
Make sure the CMS is up-to-date
Define the naming conventions for the CIs
Own the CMS
All updates to the CMS go through the Configuration Manager
Take control of both the software and hardware CIs
Control of all assets and liaison with the procurement team is one of the key responsibilities
Define the asset disposal policy along with the customer
Work closely with the change and release team to make sure the CMS is up-to-date
Conduct scheduled and also ad hoc audits of the CIs
Define an audit policy and audit process covering local as well as remote CIs
Handle discrepancies resulting out of the audits
Maintain libraries or other storage areas to hold CIs
Safeguard the integrity of the logic of the CMDB and associated libraries
͏ Configuration Librarian in particular will be responsible for the following activities
- Supervise and control receipt, identification, storage and withdrawal of all supported CIs
- Supervise the functional design and support of the CMDB and associated libraries
- Assist in the identification of products and CIs
- Maintain and provide information on the status of CIs
- Number, record, store and distribute Configuration Management issues
- Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
- Hold master copies of documents, software, etc.
- Notify holders of any changes to their products or CIs
- Assist in conducting audits
͏ KEY SKILLS AND COMPETENCIES Positive analytic and decision-making skills. Positive communication skills.
Good presentation skills.
Must have conflict resolution abilities.
Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
IT hardware and Software setup, management and troubleshooting capabilities
Configuration Management experience on document control, source code management, and Defect Management tools
Should be able to create a CMDB repository
Should have understanding of the software development lifecycle
Experience of working in a multi-site environment
Extensive experience with SCM tools and with build automation software
͏ Mandatory Skills: Software Asset Management
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Experience: 1-3 Years
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